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Customers can download RMA & DOA form online directly.
For providing 24/7 none-stop support service, Protech Systems offers all product resources that fit your individual needs.
Customers can contact our technical support engineers through online form.
Customer satisfaction is essential to the survival of our businesses. Protech would like to receive immediate feedbacks from you.
Dear Valued Customer,
Protech Systems sincerely appreciates your business partnership with us. We had devoted ourselves tremendously in the innovation of technology. To serve you better, we would like to have your opinion so as to improve our product quality as well as service, and to quickly respond to your request.
The satisfaction survey will take you 3 minutes to complete. As soon as we receive your feedbacks, we'll send you a delicate 1GB USB Disk as our appreciation.
Sincerely,
Engel Wu
CEO of Protech Systems
A-1. Please rate your satisfaction of Protech's Product Quality.
Excellence
Pleasant
Good
Fair
Acceptable
Poor
Horrible
A-2. Please select the factors when you rate Product Quality.
(mutiple choices)
Completed Product Line
Functionality
Stability
Upgrade Easiness
User-Friendliness
Product Outlook
New Peripheral Option
Product Roadmap
New/Creative Features
Renovation Capability
B-1. Please give your opinion of Protech's Product Technical Support.
Excellence
Pleasant
Good
Fair
Acceptable
Poor
Horrible
B-2. Please select the factors when you rate Technical Support.
Efficient Response
Problem-Solving Ability
Driver/BIOS support
Professional Image
Service Attitude
C-1. Please rate your satisfaction of Protech's Buying Experience.
Excellence
Pleasant
Good
Fair
Acceptable
Poor
Horrible
C-2. Please specify the issues when you rate such Buying Experience.
Purchase Location
Easy Ordering Process
Easy Payment Process
Staff Enthusiasm
Reasonable Lead Time
Accurate & Secure Shipment
Easy RMA process
D. Please specify the strengths of Protech.
(up to 3 choices)
Product Variety / Quality
Lead Time
Sales Service
Manufacture
Accurate & Secure Shipment
Technical Support
Brand Image
Marketing Tools/Effects
Price Competitiveness
E. Please specify the weakness Protech should improve.
(up to 3 choices)
Product Variety / Quality
Lead Time
Sales Service
Manufacture
Accurate & Secure Shipment
Technical Support
Brand Image
Marketing Tools/Effects
Price Competitiveness
F. Will you consider buying Protech's products again in the future?
Yes
Probably
No Idea
Never
G. Please give your precious suggestion or comments to Protech in the box below to keep us growing and contribute more values to our clients：
Please provide the following information clearly because we need to send you the gift as appreciation.
1.
Company:
2.
Name:
3.
Job Function:
Product Management
Purchasing/Procurement
Engineer
4.
Job Title:
5.
Phone:
6.
Email:
7.
Address:
8. Contact Sales:
Type the characters shown in image for verification.
Copyright 2008 Protech Systems Co., Ltd -- specializing in the designing and manufacturing of
Fanless POS
,
Fanless System
around the world.
